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Privacy Policy Statement
Uwell's service support and privacy policy statement
Last updated: 31/3/2021
UWELL Co. Ltd. (collectively, "Uwell", "we", "us", or "our") respect your personal information and privacy. Therefore, we have developed a Privacy Statement according to legal requirements and mature industry standards (hereinafter referred to as "this Statement") that covers how we protect your personal data safely. Please take a moment to read and understand our privacy statement and let us know if you have any questions.
How we collect and use your personal information
We will only collect and use your personal information for the purposes of this Statement stated below. If we need to use the information for other purposes not specified in this Statement, we will seek your consent in advance.
Login to your account
If you choose to login to your UWELL account, you will need to provide us with your account information (you will need to provide the appropriate UWELL user name and email address), in order to provide login services for you; After you log in, we will collect your user name and email address from your registered UWELL account from the system for information display. Notice: If you only use the browsing and searching functions of our website, you can choose to do without logging in or without providing the above personal information.
Email feedback service
If you use the email feedback service of our website, we will collect your name, email address, country/region, in order to fully analyze your problem, efficiently provide appropriate solutions and reply to your emails. After-sales service When you use the function of "after-sales service", we will collect and use your name, country/region, collect broken product information, product security code, etc., so that we can identify your identity and contact you quickly. In order to send you new products, we will provide your name, phone number, and location information to the third-party logistics (3PL) service providers, who will handle your contact information under their data security protection standards and privacy policies.
Email subscription
If you choose to use "subscription service", we will collect your email information, and send you updates on our new products, promotions, and other related information regularly. If you choose not to receive subscriptions, you can unsubscribe directly in your email message.
Under-18 protection
This website is only available for adults over age 21.
Share with the three parties
In order to improve user experience and provide better services to you, we will collect your IP address and browsing history, sharing it with Google Analytics to analyze the usage of the website features. Google Analytics uses encryption to keep your data safe while it's in transit. When we registered with the Google Analytics tool, we already signed a developer agreement, both parties strictly performed the data protection work in accordance with the contract.
Manage your data
We have set up convenient ways for you to manage your data. You can access, modify or delete your personal information or cancel your account by following the guidelines below:

(1) Please log in to the "User Center" page to access and modify your account information.

(2) If you think our ways of processing your data violated relevant laws or regulations, or you wish to delete your data, please contact us at service@myuwell.com.

(3) if you want to cancel your account and delete your data, please contact us at service@myuwell.com. Your data will be deleted after you cancel your account, including your personal data from other services associated with your Uwell account.
Location and duration of data storage
We will only keep your personal information as long as necessary to achieve the purpose outlined in this Statement, and we will delete or anonymize your personal information beyond the retention period set below unless other requirements are set by laws and regulations. Relevant business data storage is as follows:

(1) Your UWELL account information: UWELL account information, email address, and other information will be encrypted and stored on the server until you cancel your account and automatically delete the information.

(2) Your records of chats and email addresses will be encrypted and stored on the server for 24 months from the date of your last contact with us.

(3) Your other information: name, email address, phone number, location, IP address, browsing history, device identifier (SN), product model, and other information collected during the services, will be encrypted and stored in the server for up to 24 months from the date of your last contact with us.

In addition, when we have a shutdown operation of products or services, we will notify you in the form of notification, announcement, etc., and delete your personal information or anonymize it within a reasonable period.
How to contact us
You can always contact us through service@myuwell.com, we will contact you as soon as possible.

If you are not satisfied with our reply, especially when our personal information processing behaviors damage your legitimate rights and interests, you can put forward a lawsuit to the people's court having jurisdiction over the case, or make complaints to other external ways including the industry self-discipline association or the relevant government management agencies to solve the problem. You can also consult us for information about possible methods of complaints.

UWELL will always collect and use your personal information in accordance with our privacy policies.
To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.

Like many other websites or Internet service providers, UWELL uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.

UWELL will not use cookies for any purposes not stated in this policy. You can manage or delete cookies based on your own preferences. For details, visit AboutCookies.org. You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website.
Web Beacons and Pixel Tags
In addition to cookies, we may also use other similar technologies on our websites such as web beacons and pixel tags. For example, when you receive an email from UWELL, it may contain a click-through URL that links to a UWELL web page. If you click the link, UWELL will track your visit to help us learn about your preferences for products and services and improve our customer service. A web beacon is a transparent graphic image embedded in a website or in an email. We use pixel tags in emails to find out whether an email has been opened. You can unsubscribe from the UWELL mailing list at any time if you do not want to be tracked in this manner.

By using our website, you consent to the use of cookies, web beacons and pixel tags as described above.