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Warranty Policy
• Warranty Coverage
UWELL guarantees that this warranty policy covers the non-consumable products you purchase. It's important to note that consumable items such as coils, cartridges, O-rings, and other similar products are not included in this warranty coverage.
• Warranty Period
UWELL ensures that all products purchased within 180 days through UWELL's official or certified sales channels (both online and offline) are eligible for after-sales service as per this warranty policy.
• How to Obtain Warranty Service
Warranty service can be obtained through the following methods: 1. Visit the store where you originally purchased the product for after-sales service. 2. If your after-sales request cannot be processed at the store, you may seek assistance through the UWELL official website.

Please refrain from filing repetitive after-sales requests at the store or on UWELL's official website. UWELL is committed to providing after-sales service to customers across all retail stores. Typically, after-sales products will be replenished to the stores within 3-5 days. If a retailer is uncertain about UWELL's after-sales policy or has concerns about product replenishment, please scan the QR code below and present the resulting page titled "UWELL Terminal Retailer After-Sales Service Policy" to the storekeeper for clarification.

• Required Proofs for Warranty Service
To obtain after-sales service, it is essential to provide the following proofs. Failure to submit any of these proofs may result in the denial of after-sales service:

1. Proof of purchase includes an invoice for offline purchases or, for online purchases, a screenshot of the online order.

2. Pictures or videos depicting the damaged products.

3. SN code and anti-counterfeit code of the defective product.

Please ensure all required proofs are provided to facilitate the after-sales service process.
• Warranty Process
1. Navigate to the Support > After sales.
2. Log in your account.
3. Submit an after-sales request order.
4. Await the acceptance of the after-sales request order.
5. Receive notification of the processing results of the request.

Upon successfully accepting and completing the request, you can anticipate the delivery of after-sales spare parts. After receiving the parts, sign to acknowledge completion of the after-sales service.

*Please note that the after-sales service will be concluded if the request is rejected due to not meeting the specified after-sales conditions.
• Estimated Response Time
UWELL is in the process of establishing after-sales service centers in various regions. During this period, please submit your after-sales request through our website and ensure you provide comprehensive after-sales evidence. UWELL will review your request within 2 workdays.
• Exceptional Cases
UWELL may not be able to provide after-sales service in the following situations:

1. If you have an outstanding after-sales order while submitting a new after-sales request through the UWELL website.

2. If the SN code/anti-counterfeit code provided does not match or if you fail to submit the product's SN code/anti-counterfeit code.

3. In cases where the product surface shows signs of wear.

4. Damage caused by improper use, maintenance, or events beyond control (force majeure).
• Other Notices
1. Compatibility with this after-sales policy may vary for products acquired in different countries. Local policies, laws, and regulations will take precedence in such cases, respecting national policy differences.

2. After-sales Application Processing Guidelines:

2.1 If the color of your product is out of stock, UWELL will randomly provide a replacement in another color of the same product. 2.2 If your product is discontinued and an upgrade to the same series is available, UWELL will replace it with the upgraded product. 2.3 In the event of product discontinuation without an available upgrade, UWELL will provide an alternative product of equal or comparable value.

3. Responsibility for Incorrect Delivery Address or Refusal to Sign: If you provide an incorrect delivery address or the recipient refuses to sign for the delivery, you will be responsible for any resulting damages.

4. Inspection before Signing: To safeguard your legal rights, it is advisable to carefully inspect the product before signing for it. This is crucial in cases where logistics or other reasons may cause damage to the product.
• Declaration
1. Limitation of Obligation: UWELL's entire obligation to you is confined within the scope of this after-sales service policy. This policy serves as the sole foundation for UWELL to extend after-sales support for your purchased products.

2. User Instructions: UWELL strongly recommends that you carefully read the user instructions and utilize the product strictly following those instructions.

3. Exclusive Right of Interpretation: UWELL formulates the Warranty Policy, retains the exclusive interpretation right, and reserves the authority to revise the policy document periodically.

4. Contact Information: For any inquiries or concerns, please feel free to contact the UWELL customer service team through our official website or by emailing service@myuwell.com.
Warranty Policy
• Warranty Coverage
UWELL guarantees that this warranty policy covers the non-consumable products you purchase. It's important to note that consumable items such as coils, cartridges, O-rings, and other similar products are not included in this warranty coverage.
• Warranty Period
UWELL ensures that all products purchased within 180 days through UWELL's official or certified sales channels (both online and offline) are eligible for after-sales service as per this warranty policy.
• How to Obtain Warranty Service
Warranty service can be obtained through the following methods: 1. Visit the store where you originally purchased the product for after-sales service. 2. If your after-sales request cannot be processed at the store, you may seek assistance through the UWELL official website.

Please refrain from filing repetitive after-sales requests at the store or on UWELL's official website. UWELL is committed to providing after-sales service to customers across all retail stores. Typically, after-sales products will be replenished to the stores within 3-5 days. If a retailer is uncertain about UWELL's after-sales policy or has concerns about product replenishment, please scan the QR code below and present the resulting page titled "UWELL Terminal Retailer After-Sales Service Policy" to the storekeeper for clarification.

• Required Proofs for Warranty Service
To obtain after-sales service, it is essential to provide the following proofs. Failure to submit any of these proofs may result in the denial of after-sales service:

1. Proof of purchase includes an invoice for offline purchases or, for online purchases, a screenshot of the online order.

2. Pictures or videos depicting the damaged products.

3. SN code and anti-counterfeit code of the defective product.

Please ensure all required proofs are provided to facilitate the after-sales service process.
• Warranty Process
1. Navigate to the Support > After sales.
2. Log in your account.
3. Submit an after-sales request order.
4. Await the acceptance of the after-sales request order.
5. Receive notification of the processing results of the request.

Upon successfully accepting and completing the request, you can anticipate the delivery of after-sales spare parts. After receiving the parts, sign to acknowledge completion of the after-sales service.

*Please note that the after-sales service will be concluded if the request is rejected due to not meeting the specified after-sales conditions.
• Estimated Response Time
UWELL is in the process of establishing after-sales service centers in various regions. During this period, please submit your after-sales request through our website and ensure you provide comprehensive after-sales evidence. UWELL will review your request within 2 workdays.
• Exceptional Cases
UWELL may not be able to provide after-sales service in the following situations:

1. If you have an outstanding after-sales order while submitting a new after-sales request through the UWELL website.

2. If the SN code/anti-counterfeit code provided does not match or if you fail to submit the product's SN code/anti-counterfeit code.

3. In cases where the product surface shows signs of wear.

4. Damage caused by improper use, maintenance, or events beyond control (force majeure).
• Other Notices
1. Compatibility with this after-sales policy may vary for products acquired in different countries. Local policies, laws, and regulations will take precedence in such cases, respecting national policy differences.

2. After-sales Application Processing Guidelines:

2.1 If the color of your product is out of stock, UWELL will randomly provide a replacement in another color of the same product. 2.2 If your product is discontinued and an upgrade to the same series is available, UWELL will replace it with the upgraded product. 2.3 In the event of product discontinuation without an available upgrade, UWELL will provide an alternative product of equal or comparable value.

3. Responsibility for Incorrect Delivery Address or Refusal to Sign: If you provide an incorrect delivery address or the recipient refuses to sign for the delivery, you will be responsible for any resulting damages.

4. Inspection before Signing: To safeguard your legal rights, it is advisable to carefully inspect the product before signing for it. This is crucial in cases where logistics or other reasons may cause damage to the product.
• Declaration
1. Limitation of Obligation: UWELL's entire obligation to you is confined within the scope of this after-sales service policy. This policy serves as the sole foundation for UWELL to extend after-sales support for your purchased products.

2. User Instructions: UWELL strongly recommends that you carefully read the user instructions and utilize the product strictly following those instructions.

3. Exclusive Right of Interpretation: UWELL formulates the Warranty Policy, retains the exclusive interpretation right, and reserves the authority to revise the policy document periodically.

4. Contact Information: For any inquiries or concerns, please feel free to contact the UWELL customer service team through our official website or by emailing service@myuwell.com.