UWELL assures that the non-consumption products you purchase are eligible for this
Note:Coil、Pod cartridge、O-ring、Glass and other consumable products do not apply to this after-sales service.
UWELL guarantees that all the products purchased within 180 days through UWELL official or certified sales channels (including online/offline) will be provided after-sales service.
After-sales service will be provided in the following forms.
· UWELL recommends that you find the store where you purchased the product for after-sales service.
· If your after-sales request cannot be processed at the store, you can still go through the UWELL official website for assistance.However, you shall not file after-sales requests at the same time and repeatedly at store and through UWELL official website. If the above circumstances are found, UWELL has the right to refuse your application.
! UWELL promises to provide after-sales service to customers in all retail stores in the United States and Canada (other regions are opening up), If there are no special circumstances, the after-sales products will be replenished to the stores within 3-5 days.
! If the retailer is unclear about UWELL 's after-sales policy or they are worried about product replenishment, you can show the result page "UWELL Terminal Retailer After-Sales Service Policy" to the store by scanning the QR code below.
For after-sales service you will need to provide the following proofs, After-sales service
may be refused if one of the proofs is missing.
· Proofs of purchase (if no invoice for online purchase, a screenshot of an online order is required)
· Pictures or videos of damaged products
· SN code and anti-counterfeit code
1.Register/Login to the UWELL website
2.Go to User Center
3.Submit after-sales request order
4.Waiting for acceptance of the after-sales request order
5.Waiting for notification of processing results of request
· After successful acceptance and completion of the request, you can wait for the delivery of after-sales spare parts and complete the after-sales service after signing
· The after-sales service is ended if it is rejected because it does not meet the after-sales conditions
1. U.S., Canada Region
UWELL has after-sales service centers in the United States and Canada. If you live in the United States or Canada, please submit your after-sales request through our official website. If your request has been approved, UWELL will ship your new product to your designated delivery address within 3-5 business days.
2. Other areas
UWELL will gradually set up after-sales service centers in other areas. Until then, please submit an after-sales request through our website and provide comprehensive after-sales evidence, UWELL will review your request within 48hours.
UWELL may not be able to provide you with after-sales service in the following cases:
1.If you still have an outstanding after-sales work order when you submit a new after-sales request through the UWELL website
2.The SN code/anti-counterfeit code you provide does not match or you fail to submit the product's SN code/anti-counterfeit code.
3.Surface wear induced by use does affect the normal use of the product
4.Damage caused by human factors (including, but not limited to, damage caused by falling, squeezing, bumping, damage caused by liquid splashing (but not juice leakage), chemical corrosion, and damage caused by foreign items entering the product interior).
5.Damage caused by improper use or maintenance (including but not limited to: damage caused by incorrect charging).
6.Damage caused by force majeure.
1. If products acquired in various countries are incompatible with this after-sales policy,
the local policies, laws, and regulations will take precedence due to national policy
2. Once your after-sales application has been approved, UWELL will process it under the guidelines below.
2.1 If the color of your product is out of stock, UWELL will randomly provide you with a replacement in another color of the same product.
2.2 If your product is discontinued and an upgrade to the same series is available, UWELL will provide you with a replacement of the upgraded product.
2.3 If your product has been discontinued and there is no upgraded product., UWELL will provide you with another product of equal or comparable value to replace it.
3. If you provide an incorrect delivery address or the recipient refuse to sign for the delivery, you should be responsible for any resulting damages
4. To ensure your proper rights, please carefully inspect the product before signing for it (whether there is damage caused by logistics and other reasons)
1. UWELL's entire obligation to you does not exceed the scope of this after-sales service
policy, and this service policy is the only foundation for UWELL to provide you with
after-sales support for the products you have purchased.
2. UWELL Strongly recommends that you carefully read the user instructions and utilize the product under those instructions.
3. The Warranty Policy is formulated by UWELL, and UWELL has the exclusive right of interpretation and can revise the policy document from time to time.
4. If you have any questions, please contact UWELL customer service team through our official website or by emailing firstname.lastname@example.org.