UWELL assures that the non-consumption products you purchase are eligible for this after-sales service. Note: coil, pod, empty cartridge, O-ring, glass, and other consumable products do not apply to this after-sales service.

UWELL guarantees that all the products purchased within 180 days through UWELL official or certified sales channels (including online/offline) will be provided after-sales service.

After-sales service will be provided in the following forms.
· Please find the store where you purchased the product for after-sales service. service.
· If your after-sales request cannot be processed at the store, you can visit the UWELL official website for assistance. Do not file after-sales requests repeatedly at the store and UWELL's official website.

! UWELL promises to provide after-sales service to customers in all retail stores. Usually, the after-sales products will be replenished to the stores within 3-5 days.

! If the retailer is unclear about UWELL 's after-sales policy or is worried about product replenishment, you can scan the QR code below and show the result page "UWELL Terminal Retailer After-Sales Service Policy" to the storekeeper.

You need to provide the following proofs to get after-sales service. After-sales service may be refused if one of the proofs is missing.

· Proofs of purchase (if no invoice for online purchase, a screenshot of an online order is required)
· Pictures or videos of damaged products
· SN code and anti-counterfeit code

1. log in to the UWELL website
2. Go to User Center
3. Submit after-sales request order
4. Waiting for acceptance of the after-sales request order
5. Waiting for notification of processing results of the request
· After successful acceptance and completion of the request, you can wait for the delivery of after-sales spare parts and complete the after-sales service after signing
· The after-sales service will be ended if it is rejected because it does not meet the after-sales conditions

Please submit your after-sales request through our official website. If your request has been approved, UWELL will ship the new product to your designated delivery address within 3-5 business days.

1. U.S., Canada Region
If you live in the United States or Canada, please submit your after-sales request through our official website. If your request has been approved, UWELL will ship the new product to your designated delivery address within 3-5 business days.

2. Other Areas
UWELL will gradually set up after-sales service centers in other areas. Until then, please submit an after-sales request through our website and provide comprehensive after-sales evidence，and UWELL will review your request within 48 hours.

UWELL may not be able to provide you with after-sales service in the following cases:
1. If you still have an outstanding after-sales order when you submit a new after-sales request through the UWELL website.
2. The SN code/anti-counterfeit code you provide does not match, or you fail to submit the product's SN code/anti-counterfeit code.
3. The product surface is worn out.
4. Damage caused by improper use, maintenance, and force majeure

1. If products acquired in various countries are incompatible with this after-sales policy, the local policies, laws, and regulations will take precedence due to national policy variances.
2. Once your after-sales application has been approved, UWELL will process it under the guidelines below.
2.1 If the color of your product is out of stock, UWELL will randomly provide you with a replacement in another color of the same product.
2.2 If your product is discontinued and an upgrade to the same series is available, UWELL will provide you with a replacement of the upgraded product.
2.3 If your product has been discontinued and there is no upgraded product., UWELL will provide you with another product of equal or comparable value to replace it.
3. If you provide an incorrect delivery address or the recipient refuses to sign for the delivery, you should be responsible for any resulting damages
4. To ensure your legal rights, please carefully inspect the product before signing for it (whether logistics and other reasons cause damage)

1. UWELL's entire obligation to you does not exceed the scope of this after-sales service policy. This service policy is the only foundation for UWELL to provide after-sales support for your purchased products.

2. UWELL Strongly recommends that you carefully read the user instructions and utilize the product under those instructions.

3. UWELL formulates the Warranty Policy, and UWELL has the exclusive right of interpretation and can revise the policy document from time to time.

4. If you have questions, don't hesitate to contact the UWELL customer service team through our official website or by emailing service@myuwell.com.